We will be transparent with you about why and how we collect data.
Our main aim of data collection is to provide you with the services that you expect from us as a company to deliver.
This Policy sets out how personally identifiable information is collected, used and disclosed by the Company in relation to your access and use of our website located at Loverewards.co.uk (the “Website”) and Company’s online products and services provided therein (the “Services”), in order so that you may make an informed decision about your use of the Services.
Please note that this Policy applies only to the Website and not to other organizations to which we may provide links.
We are not responsible for the privacy policies or practices of such third-party organizations and you should make your own enquiries in respect of them.
For the purposes of the EU General Data Protection Regulation (2018), Business Genius Group are the registered data controller with the Information Commissioner’s Office (ICO); our registration number is ZA234045.
If you have any questions regarding this policy, please contact our Data Protection Officer at email@example.com.
If you have a query about your account, please contact our customer service team here.
WHAT IS PERSONAL DATA?
“Personal Data” refers to any information that identifies a person (i.e. name, username or email address), or information regarding a person that is directly linked to information that specifically identifies an individual. Personal Data does not include any data we collect regarding the aggregate use of the Services or about a group or category of services or users, or data where individual identities or other personally identifiable information has been reasonably removed.
WHAT INFORMATION MAY BE COLLECTED?
When you visit our website, your IP address (the unique address which identifies your computer on the internet) will automatically be logged by our web server.
We may automatically collect non-personal information about you such as the type of internet browsers you may use or the website from which you linked to our Website.
You cannot be identified from this information and it is only used to assist us in providing an effective service.
If you register, we may collect information such as: Full name, Address, Mobile number, Email address, Gender, Date of birth, Certain information about your financial position including your card payment details (but not your card number), an estimate of how much debt you have, the type of debt you have (credit card, student loan etc.) and an estimate of your household income.
Information about your use of our website, including your login information, technical information such as the type of device you are using, your IP address, the web browser, operating system and platform and your time zone settings. Information about how you found our website, the pages you looked at on our website, the Website you visited when leaving our website and the date and time of your visit.
Products or services that you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and the methods used to browse away from the page.
HOW IS THE INFORMATION USED?
We need your Personal Data so that you can take part in the earning opportunities or promotions that we offer that are paid for by advertisers.
We also need it to pass on your details to selected Companies, Sponsors and Trusted Partners which provide you with other offers and promotions of interest to you.
To communicate, (via email, telephone or the chosen contact method) the data of interest to selected companies and trusted partners (“named third party companies”).
Advertising will be sent by these named third party companies, subject to explicit, active consent by the registered individual prior to signing up or registering to our websites:
- we can reply to any enquiries you make to us;
- we can make suggestions to you about goods and services that we offer, and tailor these to you;
- we can measure the effectiveness of our adverts and tailor them to you; and we can administer our website, including troubleshooting, data analysis and survey purposes and help us keep our website safe and secure.
We will share your personal information with our sponsors and partners, with your consent:
When you sign up to earn a reward, you can also choose to share your personal information with our partners in the following circumstances:
From time to time, the Website and survey questions are sponsored by one of our partners.
When you sign up, we will tell you which of our partners is then sponsoring the Website or Survey.
If you wish to receive emails about products and services provided by the sponsor, you will need to give consent to us sharing your contact details with them.
You can choose to receive offers by email or telephone from companies that we believe will be of interest to you by actively opting into their communications
We will seek your consent through the use of tick boxes or similar methods both at signup to the website or by surveys/questions on the website.
The sponsors and partners will be responsible for their processing of the personal information that you agree to share:
When we share your personal information in this way, the sponsors and/or partners will be responsible for their processing or your personal information and the processing will be subject to the sponsors' and/or partners' privacy policies.
We will use your personal information for basic profiling purposes and to let you know about other goods and services in which you may be interested.
We will also use the information we collect to track and monitor the usage of our website and help us understand the patterns of site visitors.
This will help us operate the site more effectively, identify what sort of information is of interest to our users and assist us in business processes such as record keeping.
We also anonymize the data and use the information to help understand trends and spending patterns. If you register, we may also use your personal information for the following purposes: to communicate with you by email, SMS and potentially other marketing channels that we will add from time to time; to help control access to restricted member areas of the Website.
WILL MY PERSONAL INFORMATION BE PROVIDED TO THIRD PARTIES?
We may share your personal information with third parties but only in the circumstances set out below.
We may supply your personal information to third parties (such as our internet service providers) who help us administer our website and mobile application.
These third parties must at all times provide the same levels of security for your personal information as the Company and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of the Company.
Other selected third-party companies who will fulfill additional services including payment services, analytics, location tracking services, to help understand trends and spending patterns and to support the delivery of the Services.
We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Company, its customers and the public.
Your personal (registration) data may be shared within our Data Partners explicitly only with your consent, who may then contact you by email, telephone or mail, depending on your consent.
Our Data Partners may operate in the following sectors:
Retail , Automotive, Lifestyle, Charity, Utility, Telecommunications, Insurance, Publishing, Media, Entertainment, Gaming, Leisure, Public Sector, Financial Services, Travel, Mail Order, Health&Beauty, Education, FMCG, Marketing Agencies and Brokers, Pharmaceuticals
Your data may also be shared with Marketing Services Providers who will process your data on behalf of the Data Partners where you have given your consent.
These Marketing Services Providers include:
Lead 365 Limited: https://www.lead365.co.uk/privacy-policy
Carephone warehouse: https://www.carphonewarehouse.com/terms-and-conditions/privacy-policy.html
WILL I BE SENT INFORMATION THAT I DID NOT ASK FOR?
We will use your personal information to keep you informed about our services through an email based newsletter and information about new Services developments and benefits.
Also, where appropriate email communications relevant to the content on the website or to keep you informed of relevant changes to the service, this may also include planned outages and operational changes to the website.
If you wish not to receive such communications, unsubscribe to the weekly newsletter displayed at the end of the email or unsubscribe from their settings in the webpage.
If you have any queries regarding this issue please contact us at the address below or, email us https://help.loverewards.co.uk/contact
We will use “cookies”. Cookies are small text files that are sent to or accessed from your web browser or your device's memory.
A cookie typically contains the name of the domain (internet location) from which the cookie originated, the "lifetime" of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.
A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using the Services.
When you enter the Website, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet).
When you use our mobile application, we collect your device type, your device ID, and your IP address.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org.
By changing the settings in your web browser, you can prevent cookies from being used. However, doing so may interrupt the proper use of the Website or mobile application.
We provide users with the opportunity to opt-out of receiving further communications from us at their request.
You may choose to unsubscribe from marketing or promotional communications from us by following the instructions in those messages or through emailing us at here https://help.loverewards.co.uk/contact
If you opt-out, you may still be sent non-promotional messages such as messages relating to your account, previous transactions or our ongoing business relations.
Although our Services is a general audience Services, we restrict the use of the Services to individuals under the age 18.
We do not collect any personal information about children.
If we discover that we have unknowingly collected personal information from these children, we will delete it. If you believe we have collected personal information from a child, please contact us https://help.loverewards.co.uk/contact
WHAT SECURITY WILL EXIST?
We are committed to protecting the privacy of your personal data.
We use appropriate standards of technology and operational security to protect personal information including a secure server and network firewall connection.
Operationally, access to personal information is restricted to authorized personnel who are under a duty to maintain the confidentiality and security of such information.
Personal information submitted by means of the Internet may be vulnerable to unauthorized access by third parties.
Submission of personal information using the Internet is at your own risk.
We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner.
However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as “hacking”.
Any transmission of personal information on or through the use of our website is at your own risk.
We will transfer your personal information to our website hosting administrators who are based in the UK, other than this, we shall also transfer your personal information to certain companies who have contracted to use the Services and may reside outside the European Economic Area.
If we transfer your information outside of the EEA, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to “international frameworks” that aim to ensure adequate protection.
Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents.
If you use the Services whilst you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
HOW CAN I ACCESS MY PERSONAL INFORMATION?
You have certain rights as a Data Subject under the Data Protection Legislation to request details and in certain circumstances a copy of the personal data which we hold about you.
The law states that we may not charge you for providing this information.
If you would like a copy, please contact us using the contact details at the end of this document and mark your letter “Personal information request”.
We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
WHAT IF THERE IS AN ERROR IN MY PERSONAL INFORMATION YOU HOLD?
The accuracy of your information is important to us and we are always working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us using the contact details described at the end of this Policy.
HOW LONG DO YOU KEEP MY PERSONAL INFORMATION FOR?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
Please note that if your account appears to have not been used for 2 years, we may try and contact you to check whether it is still in use and/or we may delete it.
CAN I WITHDRAW MY CONSENT FOR YOU USING MY PERSONAL INFORMATION?
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Policy.
If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
WHAT OTHER LEGAL RIGHTS DO I HAVE IN RELATION TO THE INFORMATION THAT WE HOLD ABOUT YOU?
Right to access: You have the right to request access to your personal data held by us. Requests are to be made in writing, electronically and information will be provided in a commonly used electronic format.
Requests will be handled within one month of receipt of the request, and free of charge with the exception of where requests are manifestly unfounded or excessive, we hold the right to charge a reasonable fee taking into account the administrative costs of providing the information.
More information can be found at www.ico.org.uk/for-the-public/personal-information.
Right to rectification: You have the right to have personal data rectified if inaccurate or incomplete.
Where the personal data in question has been disclosed to a third party, they will be made aware of the rectification where possible. Requests are to be made in writing, electronically, and will be handled within one month of receipt of the request. Right to erasure:
You have the right to request the deletion or removal of personal data in the following circumstances:
Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
When you withdraw consent.
When you object to the processing and there is no overriding legitimate interest for continuing the processing.
The personal data was unlawfully processed.
The personal data has to be erased in order to comply with a legal obligation.
This does not provide an absolute “Right to be forgotten”.
Where the personal data in question has been disclosed to a third party, we will inform them about the erasure of the personal data, unless it is impossible or involves disproportionate effort to do so.
Personal data will be erased by removal from our internal and cloud servers.
Right to restrict processing: You have a right to “block” or suppress processing of personal data if you contest its accuracy; have objected to the processing; processing is unlawful and you oppose erasure; we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
Where the personal data in question has been disclosed to a third party, we will inform them about the restriction on processing of the data, unless it is impossible or involves disproportionate effort to do so.
Right to data portability: You have the right to obtain and reuse your personal data for your own purposes.
Requests are to be made in writing, electronically, and will be handled within one month of receipt of the request.
Right to object: You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
Requests will be dealt with by immediate effect with no right for refusal.
You also have the right to make a complaint with the Information Commissioner's Office(ICO) if you think that any of your data rights have been infringed by us.
Their contact details are:
The Information Commissioner’s Office
Wycliffe House, Water Lane
0303 123 1113
All requests will be dealt with in your own merit, and in accordance with the Data Protection Legislation guidance.
Should a data breach occur, we have complaint procedures in place to investigate and report the matter to the Individual.
In the event of a breach, it will be reported to you within 72 hours of discovery.
A record of any breaches will be kept by the Company.
You can exercise your rights by contacting us using the details set out in the “Contact Us" section below.
Users are encouraged to review this Policy regularly to ensure they understand the use of any personal data.
WRITE TO US:
Data Protection Officer
Business Genius Ltd
Company number: 09595366
Address: 483 Green Lanes, South Gate, London, N13 4BS